Who is responsible for data processing?

The data controller is:
Smart Marketing Agency
Ivan Kamburov 15B
5140. Lyaskovets, Bulgarie
Contact us

The data controller ensures that the collection and processing of your personal data comply with the General Data Protection Regulation (GDPR – EU 2016/679) as well as applicable data protection legislation in the Republic of Bulgaria.

What data do we collect?

We only collect data that you voluntarily provide through the forms available on the website, including:
– First and last name
– Email address
– Phone number
– Content of your message or request
– Any information freely provided in your correspondence

Why do we collect your data?

Personal data is collected exclusively for:
– Responding to your requests
– Managing communication and follow-ups  
– Contacting you regarding your inquiry
– Managing customer relationships and services offered

The legal basis for processing is:
– your consent, when you contact us via website forms
– the legitimate interest of the data controller to manage incoming requests.

Data recipients

The collected data is intended solely for Smart Marketing Agency and, where applicable, for technical service providers required for the operation of the website (hosting, maintenance).
In no case is your data sold, transferred, or shared with third parties for commercial purposes.

Data retention

Personal data is retained only for as long as necessary to process your request.

Indicatively:

  • Contact request data: 3 months to 1 year maximum
  • Business relationship data: retained according to legal obligations (invoicing, accounting, etc.)

Data security

Appropriate technical and organisational measures are implemented to ensure the security, integrity, and confidentiality of your personal data.

Cookies

The website may use strictly necessary cookies for its operation as well as audience measurement cookies.
During your first visit, a banner informs you about their use and allows you to accept, refuse, or configure cookies in accordance with applicable regulations.

Vos droits sur vos données

In accordance with applicable regulations, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure (within legal limits)
  • Right to restriction of processing
  • Right to object to processing
  • Right to lodge a complaint with a supervisory authority

You may exercise these rights by contacting us: Contact

Complaint to the supervisory authority

If you believe, after contacting us, that your rights have not been respected, you may file a complaint with the competent data protection authority in Bulgaria: Commission for Personal Data Protection (CPDP)

Updates to this privacy policy

This policy may be updated at any time to reflect legal or technical changes.
The version applicable is the one published on this page at the time of consultation.